Shipping and Return Policy
Important Before You Schedule Installation
We strongly discourage arranging any construction or installation work related to our products before your order has been received, counted, opened, and inspected for damage, missing items, or manufacturing defects.
Return Policy
We can accept eligible products back within 30 days from the receipt of the products if the conditions below are satisfied.
RTA Cabinets & Accessories
- Products must be received in resalable condition.
- The original packaging should not be opened or removed.
- Tracking information must be provided if you ship the products back yourself.
- You must contact us before shipping products back to request an RMA / Return Merchandise Authorization.
Pre-Assembled Cabinets & Accessories
- Products must be received in resalable condition.
- The original packaging should not be opened or removed.
- Tracking information must be provided if you ship the products back yourself.
- You must contact us before shipping products back to request an RMA / Return Merchandise Authorization.
Refunds, Return Shipping, and Restocking Fees
Return Shipping
Return shipping cost is covered by the customer. At your request, we may provide shipping documents, and the return shipping cost will be deducted from the refund amount.
Restocking Fee
We reserve the right to charge a restocking fee. The amount can reach up to 33% of the product cost and is reviewed based on product details such as weight, size, quantity, and return condition.
Refund Processing
Refunds are issued back to the original payment method after returned items are received and inspected. Inspection usually takes 3-5 business days.
Shipping Policy
Shipping timelines are estimates and may vary based on product type, product availability, warehouse processing, carrier schedules, delivery destination, and order details.
Ready-to-Assemble Products
RTA products usually leave the warehouse within 2-7 business days from the receipt of the order.
Standard transit time is estimated at 2-8 business days.
Pre-Assembled Cabinets
Pre-assembled products usually leave the warehouse within 3-12 business days.
Standard transit time is estimated at 2-8 business days.
Product Availability
If some products are unavailable, we will contact you to discuss possible replacements or waiting for the products to arrive at the warehouse.
Shipping Area, Cost, and Free Shipping
48 Contiguous States
Our products can be shipped to the 48 contiguous states. Orders going to Alaska, Hawaii, or destinations outside the United States may be shipped to the nearest available point within the 48 contiguous states. Final delivery from that point is the customer’s responsibility.
Shipping Cost
Shipping cost and product preparation for shipment are calculated at checkout. We reserve the right to revise the shipping cost if additional delivery terms were not calculated by the website, including difficult access or non-standard product size.
Free Shipping
We offer free shipping on orders valued at $2,400 or higher. Additional delivery terms may still apply if the website does not calculate them at checkout.
Delivery Damage and Manufacturing Defects
We try to minimize possible damage by using professional packaging materials and choosing major shipping companies. However, cabinets and accessories are not undamageable. Please inspect your order carefully upon delivery.
Visible Damage
Visible damage must be noted in the shipping documents before signing for the delivery.
Take photos of the damage upon receipt.
Visible damage must be reported within 7 calendar days following receipt of the order.
Concealed Damage or Defects
Concealed damage may be found after opening the packaging.
You have 14 calendar days to report concealed damage or manufacturing defects.
Please provide a short description and clear photos of the damaged parts.
Claim Processing
It may take up to 2 business days to process your complaint.
After review, replacement parts or cabinets may ship within 1-5 working days, depending on the product type.
Requests submitted after 14 calendar days may not qualify for free replacement.
Lost or Missing Items
Lost items are rare, but sometimes boxes may not be delivered in the ordered quantity. Please count all delivered boxes before signing and note any missing boxes on the shipping documents.
For easier product identification, compare the product codes on the boxes with the bill of lading. Product codes may look similar to SKU examples such as AG-W0930 or SL-B30.
Canceling an Order
Cancellation terms depend on the product type and the time when the cancellation request is submitted.
RTA Cabinets & Accessories
Can be canceled without penalty within 24 hours after placing the order.
After 24 hours, we reserve the right to deduct a 15% restocking fee from the refund amount.
Pre-Assembled Cabinets & Accessories
Can be canceled without penalty within 24 hours after placing the order.
After 24 hours, we reserve the right to deduct a 25% restocking fee from the refund amount.
Frequently Asked Questions
Can I return an opened cabinet box?
Products must be received in resalable condition, and the original packaging should not be opened or removed. Please contact us before shipping anything back.
Do I need an RMA before returning products?
Yes. You must contact us before shipping products back so we can request or provide the required RMA / Return Merchandise Authorization.
Who pays return shipping?
Return shipping cost is covered by the customer. If we provide the shipping documents, the return shipping cost will be deducted from the refund amount.
When should I report visible shipping damage?
Visible damage should be noted on the shipping documents before signing. You should take photos and report visible damage within 7 calendar days following receipt of the order.
When should I report concealed damage?
Concealed damage or manufacturing defects should be reported within 14 calendar days from receipt of the order with a short description and clear photos.
Can I schedule installation before delivery?
We strongly discourage scheduling any construction or installation work before the order has been received and inspected for damage, missing items, or manufacturing defects.
Need Help With Shipping, Returns, or Claims?
Contact us before returning products or if you need help with delivery damage, missing boxes, product availability, or order cancellation.
Email Customer Support Call 800-716-3577